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how to order

a step-by-step guide to shopping at paperdoll (´。• ω •。`)

quick overview ✿

Browse→Select Size→Add to Cart→Pay via QR→Upload Receipt→Enter Details→Done!
1

Browse Our Collection

Start by exploring our items! You can:

  • Scroll down the home page to see all products
  • Use the navigation menu at the top to filter by category (tops, bottoms, shoes, accessories, etc.)
  • Use the search bar at the top to find specific items
  • Look for the stock badges - items showing "only X left!" are running low!
2

Tap on a Product

When you see something you like, tap on the product image or name to open the product page.

On the product page, you'll see:

  • Multiple photos - swipe left/right to see all angles
  • Price - shown in RM (Malaysian Ringgit)
  • Description - details about the item
  • Size/Color options - if the item has variants

💡 Tip: Read the description carefully - it includes measurements, condition notes, and styling suggestions!

3

Select Your Size/Color

⚠️ This step is VERY IMPORTANT for shoes!

For SHOES:

  1. First, tap on your preferred COLOR (e.g., Black, Brown, Pink)
  2. Then, tap on your SHOE SIZE in EU sizing (e.g., 35, 36, 37... up to 44)
  3. The buttons will highlight when selected ✓
  4. You MUST select BOTH color AND size before you can order!

For CLOTHING:

  • If the item has size options (S, M, L, etc.), tap to select your size
  • Some pieces are one-size - no selection needed

💡 Tip: Not sure about sizing? DM us on Instagram @paperdoll.cc and we'll help you measure!

4

Add to Cart OR Buy Now

You have two options:

🛒 "Add to Cart"

  • Adds item to your shopping cart
  • Continue browsing for more items
  • Checkout when you're ready
  • Best if you want to buy multiple items!

⚡ "Buy Now"

  • Goes directly to checkout
  • Skips the cart
  • Faster for single item purchases
  • Best if you want just this item!

🎁 Multi-item discount: Order 2 or more items and get 5% OFF your entire order! The discount is automatically applied at checkout.

5

Review Your Cart (if applicable)

If you used "Add to Cart", tap the cart icon in the navigation menu (or the floating cart button) to review your items.

On the cart page, you can:

  • See all items you've added
  • Remove items you don't want (tap the X button)
  • See your subtotal and any discounts
  • Tap "Checkout" when ready

💡 Tip: If you see a discount preview (e.g., "Add 1 more item for 5% off!"), consider adding another item to save money!

6

Select Your Region

At checkout, first select your shipping region:

🏠 West Malaysia

Peninsular Malaysia (KL, Selangor, Penang, Johor, etc.)

FREE SHIPPING! ₊˚⊹

🌴 East Malaysia

Sabah & Sarawak

+RM10 shipping

🌍 International orders?

We ship worldwide! But international orders require manual processing. Please DM us on Instagram @paperdoll.cc with your country and we'll provide a shipping quote.

7

Choose Payment Method

Select how you want to pay:

📱 Touch n Go

  • Open your Touch n Go app
  • Tap "Scan" or the QR icon
  • Scan the QR code shown
  • Enter the exact amount
  • Complete payment

🏦 Bank / E-wallet

  • Works with: DuitNow, GrabPay, ShopeePay, Boost, bank apps
  • Scan the QR code with your app
  • Enter the exact amount
  • Complete payment

⚠️ Important: Make sure to pay the EXACT total amount shown on the checkout page. Double-check before confirming!

8

Upload Payment Receipt

⚠️ This step is REQUIRED to complete your order!

After you've paid, you need to upload proof:

  1. Take a screenshot of your payment confirmation/receipt
  2. Go back to the Paperdoll checkout page
  3. Tap the "Upload Receipt" button
  4. Select the screenshot from your phone's gallery
  5. Wait for it to upload (you'll see a green checkmark ✓ when done)

💡 What makes a good receipt?

  • Shows the amount paid
  • Shows the date/time
  • Shows "Success" or "Completed" status
  • Transaction reference number (if available)

📸 Can't upload? If you're having trouble uploading, you can DM your receipt to us on Instagram @paperdoll.cc along with your order details.

9

Fill in Your Details

After uploading your receipt, tap "Next" to enter your delivery information:

📛 Full Name

Your name as it should appear on the package

📱 Phone Number

Malaysian number (e.g., 012-3456789) - courier will contact you for delivery

⚠️ Remember this number! You'll need it to track your order.

📍 Instagram (optional)

Your IG handle so we can tag you!

🏠 Full Address

Complete shipping address including:

  • House/unit number
  • Street name
  • Taman/apartment name (if any)
  • Postcode
  • City
  • State

📊 How did you find us?

Select TikTok, Instagram, or prefer not to say

⚠️ Double-check your address! Wrong addresses may result in failed delivery and additional shipping charges.

10

Submit Your Order!

Once everything is filled in, tap the big "Place Order" button!

🎉 What happens next:

  1. You'll see a celebration screen with confetti!
  2. We receive your order notification instantly
  3. We verify your payment receipt
  4. We pack your items with care
  5. We pack your items with care and keep you updated
  6. You receive tracking updates!

💕 You're officially a doll! Thank you for supporting our small business!

11

Track Your Order

After placing your order, you can track its progress anytime:

  1. Go to our Order Tracking page
  2. Enter the phone number you used when ordering
  3. See your order's current status!

still confused? we got you! ˚ʚ♡ɞ˚

no shame in asking for help - DM us anytime and we'll guide you through!

DM us @paperdoll.cc

start shopping

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FAQ

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