free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆ free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆ free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆ free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆ free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆ free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆ free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆ free shipping to all orders in west malaysia ₊˚⊹ order 2+ items & save 5% ༘⋆

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frequently asked

everything you need to know (˶ᵔ ᵕ ᵔ˶)

How do I track my order?

You can track your order status anytime using our order tracking page. Just enter the phone number you used when placing your order to see its current status.

What are your shipping rates?

We're based in Malaysia and offer affordable shipping, with worldwide delivery too!

West Malaysia: FREE ₊˚⊹
East Malaysia: +RM10
International: DM us on Instagram @paperdoll.cc with your country for a shipping quote
No minimum order required
Order 2+ items and save 5% on your total!

What payment methods do you accept?

We accept Touch n Go eWallet and all major bank transfers. After placing your order, you'll receive QR codes for payment. Simply scan and pay, then upload your receipt to complete the order.

Are all items brand new?

Yes! Everything at Paperdoll is brand new, from clothing to accessories, bags, shoes, and beauty items. Each product listing has the details for that item.

Are the items exactly as shown in photos?

Yes! All photos show the actual item you'll receive. What you see is what you get. For items with variants (like different sizes or colors), we show all available options on the product page.

Can I return or exchange items?

We carefully photograph and describe each item to help you make informed decisions. We recommend checking measurements and descriptions carefully. For any quality concerns, please DM us on Instagram @paperdoll.cc within 48 hours of receiving your order.

How long does shipping take?

Every order is packed and posted by hand, so timing can vary a little — we'll message you on WhatsApp or Instagram the moment your parcel is on its way, and you can check your order status anytime on our tracking page!

How can I contact you?

The best way to reach us is through Instagram DM at @paperdoll.cc. We typically respond within 24 hours!

still have questions? ˚ʚ♡ɞ˚

we're always happy to help! send us a message on instagram

DM us @paperdoll.cc

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